Customer Service Coordinator ( Moving & Logistics)
Dymon Storage
1460 The Queensway, Job address1460 The Queensway, Etobicoke, ON M8Z 1S4, ON, M8Z 1S4
$50,000–$60,000 a year - Full-time
Job details
- Pay
- $50,000–$60,000 a year - Full-time
- Job type
- Full-time
- Work location
- On-site
Location
1460 The Queensway, Job address1460 The Queensway, Etobicoke, ON M8Z 1S4, ON, M8Z 1S4
Full job description
Job Summary Interested in being part of DYMON? We are seeking a Customer Service Coordinator for our GTA locations. The Customer Service Coordinator is responsible for the oversight and administration of a busy schedule that effectively and efficiently coordinates our Guests Moves and other services in support of DYMON’s business operations. The Customer Service Coordinator also serves as the liaison between the Guests and Drivers, ensuring that the Guest experience is consistent with DYMON’s exceptional service standards. Responsibilities Coordinates all new bookings for moves in & out of our facilities to ensure prompt and an outstanding Guest experience. Confirms all scheduled DYMON services, transportation, and moves in advance via calls and other communication to keep guests informed. Anticipates potential issues and reacts quickly in constantly changing conditions to maintain a high level of guest satisfaction. Cultivates strong relationships with Drivers and Guests to calmly manage challenges and potential issues to reduce stress; serves as the communications liaison to inform Guests of unavoidable delays and schedule changes. Maintains contact with drivers throughout the day; provides directions, route adjustments, and detours when required to ensure timely service. You will bring: A minimum of 2 years experience as a moving coordinator preferably in a related business – moving or deliveries, etc. Excellent customer service skills. Effective communicator, calm and supportive in stressful situations. Superior planning and organizational skills; able to multi-task in a busy environment. Adapt at learning new software, proficient at excel and word. Adept at problem-solving and implementing effective solutions; flexible and creative in overcoming new challenges on a regular basis. Ability to utilize multiple software programs and applications simultaneously. Additional Information: The position is to fill an existing position within our company. If you are a detail-oriented individual with strong organizational & communication skills and a passion for Guest Service and Move Coordination we invite you to apply for the Customer Service Coordinator position with us. Job Type: Full-time Pay: $50,000.00-$60,000.00 per year Education Secondary School (required) Experience dispatcher: 2 years (required) high level customer service: 2 years (required) planning and organizing: 2 years (required) moving: 2 years (required) Work Location: In person Benefits Dental care Extended health care On-site parking
Responsibilities
Coordinates all new bookings for moves in & out of our facilities to ensure prompt and an outstanding Guest experience. Confirms all scheduled DYMON services, transportation, and moves in advance via calls and other communication to keep guests informed. Anticipates potential issues and reacts quickly in constantly changing conditions to maintain a high level of guest satisfaction. Cultivates strong relationships with Drivers and Guests to calmly manage challenges and potential issues to reduce stress; serves as the communications liaison to inform Guests of unavoidable delays and schedule changes. Maintains contact with drivers throughout the day; provides directions, route adjustments, and detours when required to ensure timely service. You will bring: A minimum of 2 years experience as a moving coordinator preferably in a related business – moving or deliveries, etc. Excellent customer service skills. Effective communicator, calm and supportive in stressful situations. Superior planning and organizational skills; able to multi-task in a busy environment. Adapt at learning new software, proficient at excel and word. Adept at problem-solving and implementing effective solutions; flexible and creative in overcoming new challenges on a regular basis. Ability to utilize multiple software programs and applications simultaneously. Additional Information: The position is to fill an existing position within our company. If you are a detail-oriented individual with strong organizational & communication skills and a passion for Guest Service and Move Coordination we invite you to apply for the Customer Service Coordinator position with us. Job Type: Full-time Pay: $50,000.00-$60,000.00 per year
Benefits
Dental care Extended health care On-site parking
Education
Secondary School (required)
Experience
dispatcher: 2 years (required) high level customer service: 2 years (required) planning and organizing: 2 years (required) moving: 2 years (required) Work Location: In person