Customer Service Coordinator
18 Wheels Logistics
7185 11th Avenue, Burnaby, BC
From $43,000 a year - Permanent, Full-time
Job details
- Pay
- From $43,000 a year - Permanent, Full-time
- Job type
- Full-time
- Work location
- On-site
Location
7185 11th Avenue, Burnaby, BC
Full job description
18 Wheels Logistics is among the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing, and Transportation. What makes our business unique is the multiple lines of business we operate in, making us an attractive choice for customers. We are looking for detail-oriented Customer Service Coordinators to join our team! Notes: This is NOT a call centre or transportation position. Accountabilities & Responsibilities Include (but are not limited to): Serve as the primary point of contact for assigned customers via email, phone, and warehouse portals Process customer orders accurately and on time, including data entry into the Warehouse Management System (WMS) or other internal systems Coordinate with warehouse teams (receiving, shipping, inventory) to ensure smooth execution of customer requests Organize and input orders into our WMS and monitor inventory levels of different SKUs on behalf of our customers Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions Monitor order status and provide customers with updates on shipment, inventory, and service inquiries Investigate and resolve customer issues, discrepancies, or service concerns in a timely and professional manner Maintain accurate customer records, reports, and documentation Support daily administrative tasks including preparing reports, updating spreadsheets, and filing documents Assist in continuous improvement initiatives related to customer service and operational efficiency Qualifications Minimum one (1) year of WMS order entry experience Minimum one (1) year of 3PL customer service experience Experience Strong proficiency with Microsoft Office Strong detail-orientation, analytical, and organizational skills Strong communication and problem-solving skills Ability to work in a fast-paced environment Ability to manage multiple tasks and meet deadlines Ability to work independently and/or collaboratively 18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal-opportunity employer, that values diversity and inclusion and invites qualified applicants to join this winning team. Job Types: Full-time, Permanent Pay: From $43,000.00 per year WMS Order Entry: 1 year (required) Warehouse 3PL Customer Service: 1 year (required) Licence/Certification: BC Driver's Licence (preferred) OFA 1 (preferred) OFA 2 (preferred) Work Location: In person Benefits Casual dress Dental care Extended health care Life insurance Paid time off Vision care Application question(s): Required Question: Which WMS do you have experience with? Required Question: Can you work full-time at 7185 11th Avenue, Burnaby? If yes, please provide your full availability (days and hours). Required Question: Can you work full-time at 8335 Meadow Avenue, Burnaby? If yes, please provide your full availability (days and hours). Required Question: Can you work full-time at 2929 188 Street, Surrey? If yes, please provide your full availability (days and hours). Required Question: Can you work full-time at 3995 27b Avenue, Delta/Tsawwassen? If yes, please provide your full availability (days and hours). Required Question: What is your experience with Extensiv? Required Question: What are your annual salary expectations? Required Question: Are you comfortable working in a warehouse setting? Required Question: What is your experience working in a HACCP/SQF warehouse?
Qualifications
Minimum one (1) year of WMS order entry experience Minimum one (1) year of 3PL customer service experience
Benefits
Casual dress Dental care Extended health care Life insurance Paid time off Vision care Application question(s): Required Question: Which WMS do you have experience with? Required Question: Can you work full-time at 7185 11th Avenue, Burnaby? If yes, please provide your full availability (days and hours). Required Question: Can you work full-time at 8335 Meadow Avenue, Burnaby? If yes, please provide your full availability (days and hours). Required Question: Can you work full-time at 2929 188 Street, Surrey? If yes, please provide your full availability (days and hours). Required Question: Can you work full-time at 3995 27b Avenue, Delta/Tsawwassen? If yes, please provide your full availability (days and hours). Required Question: What is your experience with Extensiv? Required Question: What are your annual salary expectations? Required Question: Are you comfortable working in a warehouse setting? Required Question: What is your experience working in a HACCP/SQF warehouse?
Experience
Strong proficiency with Microsoft Office Strong detail-orientation, analytical, and organizational skills Strong communication and problem-solving skills Ability to work in a fast-paced environment Ability to manage multiple tasks and meet deadlines Ability to work independently and/or collaboratively 18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal-opportunity employer, that values diversity and inclusion and invites qualified applicants to join this winning team. Job Types: Full-time, Permanent Pay: From $43,000.00 per year WMS Order Entry: 1 year (required) Warehouse 3PL Customer Service: 1 year (required) Licence/Certification: BC Driver's Licence (preferred) OFA 1 (preferred) OFA 2 (preferred) Work Location: In person