Automotive Service Advisor
Thomas Solutions
70 Beach Road, Hamilton, ON, L8L 8K3
$50,000–$60,000 a year - Permanent, Full-time
Job details
- Pay
- $50,000–$60,000 a year - Permanent, Full-time
- Job type
- Full-time
- Work location
- On-site
Location
70 Beach Road, Hamilton, ON, L8L 8K3
Full job description
We are currently seeking a reliable and organized Service Advisor to join our team in Hamilton, Ontario. This position is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and possesses a solid understanding of vehicles, rentals, and customer service operations. Compensation is based on qualifications. Responsibilities · Answer customer phone calls, emails, texts, and assist walk-in customers professionally and efficiently. · Listen to customer concerns and direct them to the appropriate department or individual for resolution. · Communicate repair updates and notify customers when vehicles are ready for pickup. · Explain repairs, damages, and service work completed on customer and rental vehicles. · Coordinate rental vehicle pickups, deliveries, loaners, and spare units. · Track current and long-term rental/spare units. · Assist with creating rental agreements and taking vehicle photos when required. · File, scan, and save rental agreements, fuel cards, and related paperwork. · Inspect rental units for damages and notify customers of any reported damages or incidents. · Prepare rental vehicles by ensuring units are serviced, cleaned, fueled, and rental-ready. · Create and reconcile fuel cards and monitor fuel usage and reporting. · Cover yard attendant duties when required, including fueling and moving vehicles. · Handle 407 transponders, billing spreadsheets, and invoice preparation. · Create work orders and schedule vehicle maintenance and repairs. · Coordinate service and repairs with third-party shops and dealerships for non-local customers. · Monitor shop progress and communicate repair priorities with technicians and management. · Send service calls and coordinate towing services when required. · Assist customers during vehicle breakdown situations. · Manage vehicle licensing and registration through ServiceOntario. · Plate new units, adjust registered weights, renew licensing, and replace ownership documents, plates, and stickers as required. · Create, replace, and maintain heavy truck document books and emissions scheduling. · Update and maintain fleet databases and vehicle records using Odoo software. · Track and document damages, incidents, and repairs with strong attention to detail. · Work collaboratively with the shop, rental department, and management team to support day-to-day operations. Qualifications · Strong customer service and communication skills. · Ability to multitask and prioritize in a fast-paced environment. · General knowledge of vehicles, repairs, and automotive parts. · Strong organizational skills and attention to detail. · Comfortable handling scheduling, documentation, and administrative tasks. · Basic computer skills including Microsoft Word and Excel. · Experience with fleet management or rental operations is considered an asset. · Ability to work flexible hours when operationally required. · G class driver’s license is required. · Clean drivers abstract is required. · Familiarity with Odoo, Protractor, ERP or dispatching software is an asset · 3 years experience is preferred · Fleet, commercial, automotive or rental industry experience is an asset What We Offer: · Paid training and onboarding support. · Competitive compensation based on experience. · A supportive and team-oriented work environment. · Opportunities for growth and advancement within the company. · Stable, full-time employment in a growing operation. If you are organized, customer-focused, and enjoy working in a dynamic transportation and fleet environment, we encourage you to apply today. Job Types: Full-time, Permanent Pay: $50,000.00-$60,000.00 per year Benefits Dental care Life insurance Vision care Work Location: In person
Responsibilities
· Answer customer phone calls, emails, texts, and assist walk-in customers professionally and efficiently. · Listen to customer concerns and direct them to the appropriate department or individual for resolution. · Communicate repair updates and notify customers when vehicles are ready for pickup. · Explain repairs, damages, and service work completed on customer and rental vehicles. · Coordinate rental vehicle pickups, deliveries, loaners, and spare units. · Track current and long-term rental/spare units. · Assist with creating rental agreements and taking vehicle photos when required. · File, scan, and save rental agreements, fuel cards, and related paperwork. · Inspect rental units for damages and notify customers of any reported damages or incidents. · Prepare rental vehicles by ensuring units are serviced, cleaned, fueled, and rental-ready. · Create and reconcile fuel cards and monitor fuel usage and reporting. · Cover yard attendant duties when required, including fueling and moving vehicles. · Handle 407 transponders, billing spreadsheets, and invoice preparation. · Create work orders and schedule vehicle maintenance and repairs. · Coordinate service and repairs with third-party shops and dealerships for non-local customers. · Monitor shop progress and communicate repair priorities with technicians and management. · Send service calls and coordinate towing services when required. · Assist customers during vehicle breakdown situations. · Manage vehicle licensing and registration through ServiceOntario. · Plate new units, adjust registered weights, renew licensing, and replace ownership documents, plates, and stickers as required. · Create, replace, and maintain heavy truck document books and emissions scheduling. · Update and maintain fleet databases and vehicle records using Odoo software. · Track and document damages, incidents, and repairs with strong attention to detail. · Work collaboratively with the shop, rental department, and management team to support day-to-day operations.
Qualifications
· Strong customer service and communication skills. · Ability to multitask and prioritize in a fast-paced environment. · General knowledge of vehicles, repairs, and automotive parts. · Strong organizational skills and attention to detail. · Comfortable handling scheduling, documentation, and administrative tasks. · Basic computer skills including Microsoft Word and Excel. · Experience with fleet management or rental operations is considered an asset. · Ability to work flexible hours when operationally required. · G class driver’s license is required. · Clean drivers abstract is required. · Familiarity with Odoo, Protractor, ERP or dispatching software is an asset · 3 years experience is preferred · Fleet, commercial, automotive or rental industry experience is an asset What We Offer: · Paid training and onboarding support. · Competitive compensation based on experience. · A supportive and team-oriented work environment. · Opportunities for growth and advancement within the company. · Stable, full-time employment in a growing operation. If you are organized, customer-focused, and enjoy working in a dynamic transportation and fleet environment, we encourage you to apply today. Job Types: Full-time, Permanent Pay: $50,000.00-$60,000.00 per year
Benefits
Dental care Life insurance Vision care Work Location: In person