Advance Repair Service Technician
Makita Canada Inc.
1950 Forbes Street, Whitby, ON, L1N 7B7
$20–$25 an hour - Permanent, Full-time
Job details
- Pay
- $20–$25 an hour - Permanent, Full-time
- Job type
- Full-time
- Work location
- On-site
Location
1950 Forbes Street, Whitby, ON, L1N 7B7
Full job description
As a Senior Technician in our Factory Service Centre you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, able to meet corporate goal for tech output, training new technicians, supporting the sale of accessories, and parts, as well as answering general product questions. Responsibilities · Providing excellent customer service to our clients/dealers and the public. · Visually inspecting and testing products/equipment. · Dismantling products/equipment and repairing within Makita Canada Inc. standards. · Troubleshooting and identifying malfunctioning or inoperative equipment. · Assemble and test tools to ensure proper performance levels. · Able to meet corporate standard for repair output · Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up. · Ensures the appropriate service levels are maintained in the Factory Service Centres. · Maintaining inventory of parts and accessories. · Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image. · Able to train new technicians to repair Makita products. · Sometime perform duties in the reconditioning department · Performs other related duties as required. Qualifications · Minimum of a High School Diploma or equivalent. · Four (4)year of related experience repairing tools/equipment. · Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools. · Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools. · Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals. · Ability to train other staff members. · Strong planning and organizational skills to be able to prioritize your work. · Ability to work in a team environment and independently with minimum supervision. · Knowledge of inventory control, shipping and receiving an asset. · Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting. Job Types: Full-time, Permanent Pay: $20.00-$25.00 per hour Benefits Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care Work Location: In person
Responsibilities
· Providing excellent customer service to our clients/dealers and the public. · Visually inspecting and testing products/equipment. · Dismantling products/equipment and repairing within Makita Canada Inc. standards. · Troubleshooting and identifying malfunctioning or inoperative equipment. · Assemble and test tools to ensure proper performance levels. · Able to meet corporate standard for repair output · Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up. · Ensures the appropriate service levels are maintained in the Factory Service Centres. · Maintaining inventory of parts and accessories. · Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image. · Able to train new technicians to repair Makita products. · Sometime perform duties in the reconditioning department · Performs other related duties as required.
Qualifications
· Minimum of a High School Diploma or equivalent. · Four (4)year of related experience repairing tools/equipment. · Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools. · Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools. · Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals. · Ability to train other staff members. · Strong planning and organizational skills to be able to prioritize your work. · Ability to work in a team environment and independently with minimum supervision. · Knowledge of inventory control, shipping and receiving an asset. · Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting. Job Types: Full-time, Permanent Pay: $20.00-$25.00 per hour
Benefits
Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care Work Location: In person